I’ve ridden Velocity wheels for years now. I’ve got Velocity Fusion rims laced to Vuelta hubs and aero spokes on the Trek and I run a full Velocity set of disc brake Dyad’s on our tandem.
After I found out my Vuelta Corsa SLR wheels were made for a 150 pound lightweight (I’m closer to 175 – 180 after the winter months) because I kept breaking spoke nipples, I sought the advice of our local shop owner who suggested I contact Velocity about getting some decent rims. I checked the measurements out on the Vuelta rims and compared them to everything Velocity had and came up with the Fusion being the closest match. I did the front wheel first, with fantastic results. After breaking several spoke nipples just from stepping too hard on the pedals, the problem stopped immediately. Then I had the rear wheel done after hitting a pothole that went clear to Australia on DALMAC. With two Velocity hoops, I had zero problems for years.
A short while ago, I hit a few MAJOR potholes and managed to nail a pretty bad train track at better than 25-mph. One of those put a small, hairline crack in the back rim, causing a spoke nipple to come lose every now and again. The crack was so small, I missed it (so did the shop, it was a tiny crack). Well, a few days before DALMAC I was cleaning the rim and the towel I was using just barely snagged on the crack as I ran over it. On closer inspection, I could see the problem… with my reading glasses on (dammit). Now, these were to be my backup wheels in case one of my carbon wheels developed a problem, or in the event we’d be riding in a day-long rain. In that case, I’d switch to the better braking of the alloy wheels.
I spoke to the shop owner about the wheel because it was still holding its true. His advice was unmistakable; “I never ride compromised equipment”. Applied to how I ride, this makes even more sense. I love to blast the descents when they’re wide open. A failure of the rear wheel could be catastrophic.
I emailed Velocity and explained my problem – this was on Friday, six days before we shoved off. I explained that I’d be in Grand Rapids (their manufacturing facility just happens to be located there) on Monday and asked if there was any way they could prepare a 28 hole Fusion rim for me so I could pick it up. They had me contact a local bike shop, which I did, and the shop contacted Velocity and got the order set.
I picked up my hoop Monday afternoon, zero business days later, took it to my local shop and picked my new wheel up on Wednesday, the day before DALMAC. Now, I can’t say enough about the service at Assenmacher’s Cycling Center (our local shop), but Grand Rapids Bicycle Company and Velocity went out of their way so I could have my wheels for DALMAC.
My friends, service just doesn’t get better than that. I had to do some running around to save some time, but that doesn’t take away from the amazing service I was given. If you’re looking for tandem, alloy, or Clydesdale wheels, you can’t go wrong with Velocity Wheels. They’re fantastic and the service is outstanding.